Refund Policy
This is a bespoke manufacturing service whereby we manufacture one-of-a-kind goods to your specifications and therefore refunds and returns of goods are not possible.
We cannot accept returns for "change of mind" or "item no longer required" as all our License Plates are custom made and as such are exempt from distance selling regulations.
We will accept no returns of for any reason, therefore we encourage customers to take care with the specifications and take care to understand the terms and conditions of their order. By making a purchase order or by signing off the jobsheet and invoice you agree to pay the goods listed and understand that no refund, replacement or compensation can be claimed for the goods once the order has been placed.
Exceptions
You can only return or exchange our products from Category ''License Plate Holders and Cars Accessories(Stickers)''
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. We`ll not refund items are damaged or loss in shipping process.
To start a return, you can contact us at info@japan-license-plate.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@japan-license-plate.com .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We do not refund the shipping fees paid.
CAUTION - PLEASE READ BEFORE PURCHASE
Unfortunately, our license plates are not perfect. There are several weak points, please make sure to read & understand about followings points before purchasing order, thank you.
- License plates may be bent.
Our license plates are made of aluminium and pressed by hand with a hydraulic machine, after extrusion the license plate will be bent. We try our best, but bending cannot be avoided. It will be slightly bent on almost all license plates (this is not a reason for a complaint or return of goods).
- The markings on embossed license plates.
The markings on embossed license plates are typical and not considered defects. Depending on the shape of embossing letters, the force of the pressing may focused on a point which making too many pressure, We're trying our best to adjust the pressure, but sometimes this cannot be avoided (this is not a reason for a complaint or return of goods).
- Actual product and color on your monitor may different.
Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color.
- Replica license plates sold on this site are for non-official use only and no warranties are made that said license plates are identical to originals. License plates sold on this site must never be used in lieu of officially government issued license plates.
WARRANTY
The license Plate has the twelve (12) months warranty period begins on the date as stated on your invoice.
WARRANTY LIMITATIONS AND EXCLUSIONS
Our warranty does not cover:
- Damage caused by motorized car washes, cleaning solvents and car polishes, by improper installation, modification, hail, road hazards, acid rain and off-road vehicle use.